Tip: You will not be able to access the portal until you receive the information in the mail. 

Once issued, the PRID will be required when contacting the Fund office and will replace the use of the previous AFTRA Retirement Fund Number.

However, for added protection, and to further safeguard your personal identifiable information (“PII”), we recommend that you create a strong password, monitor your account regularly and never share your password with anyone not authorized to access your information.

A. You can contact Participant Services through the new,  Help Center page on our new portal.   In your message, include the reason for your inquiry and the best telephone number and email to reach you.

Tip: If you already have a portal account, you should sign in and send your message securely from the Help Center page. Doing this will ensure a secure transmission and will provide participant services representatives with additional information and your preferred contact information associated with your record.

A. Earnings information is updated during an automatic nightly refresh. So, if reported earnings are credited to your record today, you should be able to view the new earnings record the following day.

As earnings are reported, processed and credited to your account, that information will be posted and available for viewing within the portal.  However, there is a gap from when you perform SAG-AFTRA covered work and when that employer reports your earnings information to the Fund.

If you have questions about how your earnings and contributions are credited ― especially if you perform work for a new employer ― contact SAG-AFTRA's Contracts Division.  Visit www.sagaftra.org /Contracts.

Your Pension Summary Earnings Details displays covered earnings reported by employers for the 12 months period from Dec. 1 through Nov. 30 (also referred to as a base year).      

A:  The delivery method(s) on the portal will only display the telephone number, email address, and/or mailing address associated with the contact information on record with the Fund.

If only one option is displayed, (e.g.; mailing address) it means that the Fund does not currently have a verified email or phone number associated with you record. 

If the mailing address is the only option shown, note that for USPS delivery please allow 10-14 calendar days for delivery of your OTP code. 

Once you receive your OTP code, and complete the sign-up process, you can sign in to the portal to update your contact information with the Fund.

A: Yes. If you received your pension confirmation request for this year, and you have returned the form via mail, you will see your status reflected as completed in the dashboard of the portal.

A: No. Only vested participants not receiving a monthly benefit will be able to generate an online pension estimate.

A: Yes, you can.  All you have to do is visit the portal help center at https://myportal.aftraretirement.org/ to send a message to a Fund representative.

A. At this time, this change will only apply to registered portal users. If you have received your Participant Retirement Identification (PRID) number, now a is a good time to create your portal account and take advantage of the features available in the portal.

If you have not yet received your PRID and guide to create your portal account, please contact us at (800) 562-4690 or  send your inquiry using the same convenience of an online form through the portal Help Center. Go to the Participant toolkit  tab, and select Contact Us to send a message to a Fund representative.

A. The Fund has adopted a paperless policy and will automatically set portal account users’ preferred communications method to “Electronic” communications.  

While the Fund recognizes the security and convenience benefits of going paperless, participants can choose to opt-out of electronic communications by changing this directly in the portal. To change your communications preferences, sign into your portal account; go to the  “My Profile”  section and under Contact Information select “Mail” and apply your changes. This will reflect in your account and you will start to receive all communications via USPS, provided that you have a verified mailing address on record.

To verify the email address associated with your record, you can do one of two things: 

1. Sign into your portal account, click “My Profile”, and under Contact Information, scroll to see your email address on record

   Or; 

2. Call Participant Services at 800-562-4690 to speak with a representative.  Have your information ready, as you’ll need to answer a few security questions for this call.

A. If the Fund receives an undeliverable message and cannot send you a communication using the email address provided as your contact email, the Fund will reset your communication preference to “Mail”, and all communications will be sent to the verified mailing address on record.

A Fund Representative may also contact you to notify you of the undeliverable message and provide details on how to update your contact information. 

A.  You can update your contact information directly in the portal by signing in,  going to the “My portal” section, and clicking “Edit” in the upper-right corner of the Contact Information section.  

Alternatively, you can contact the Participant Services department at 800-562-4690 to speak with a representative for assistance and information on updating your information.